LeadToTour ("we," "us," or "our") provides a missed-call text-back messaging service for apartment communities and their leasing teams. When a prospective renter calls a participating property and the call is not answered, LeadToTour sends the caller a follow-up text message in direct response to their own call so their inquiry is not lost. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
When you call a participating property or exchange text messages through our service, we collect your phone number, the date and time of your call or message, and the content of text messages you send and receive through the service. We do not collect payment information, precise location data, or information from your device beyond what is described here.
We use your information solely to operate the service: to send you a follow-up text message after your missed call, to deliver your leasing inquiry to the leasing office you called — the intended recipient of your inquiry and a party to your conversation — and to relay that office's responses back to you. We also use records of message activity for troubleshooting, security, and compliance with legal obligations. We use a telecommunications service provider to transmit messages on our behalf; it processes messages solely to deliver them and is not permitted to use your information for any other purpose.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Your phone number and messaging consent are never sold, rented, or traded. LeadToTour does not engage in affiliate marketing or third-party lead generation.
Consumers opt in to this messaging program by pressing 1 during a recorded disclosure prompt when their call to a participating property's phone number goes unanswered (see our opt-in process); consent is given directly to LeadToTour, applies only to this messaging program, and is not bundled with any other agreement. Message frequency varies based on your interaction with the service; you will typically receive one follow-up message after a missed call, plus replies to any messages you send. Message and data rates may apply depending on your mobile carrier and plan. You can opt out at any time by replying STOP to any message from us; after you opt out, you will receive one final message confirming your opt-out and no further messages will be sent. For help, reply HELP or contact us at hello@leadtotour.com. Consent is not a condition of purchasing any goods or services. Mobile carriers are not liable for delayed or undelivered messages.
We retain message records only as long as needed to operate the service, resolve support issues, and meet legal and tax obligations, after which they are deleted.
We use reasonable technical and organizational safeguards to protect your information, including transport encryption and access controls. No method of transmission or storage is completely secure, but we work to protect your information against unauthorized access, alteration, or disclosure.
Our service is intended for adults inquiring about apartment leasing and is not directed to children under 13. We do not knowingly collect information from children under 13.
You may opt out of messages at any time by replying STOP. You may also contact us at hello@leadtotour.com to request access to or deletion of information we hold about you, and we will respond to reasonable requests consistent with applicable law.
We may update this Privacy Policy from time to time. The effective date above reflects the latest revision. Material changes will be posted on this page.
LeadToTour
Email: hello@leadtotour.com